We typically ship orders within 3–5 business days. Because our products are made in small batches here on the farm, processing times may occasionally vary during busy seasons or launches. Once your order ships, you’ll receive tracking information by email.
We believe skincare should nourish your skin, not expose it to unnecessary ingredients. We formulate our products without synthetic fragrances, parabens, phthalates, petroleum-based ingredients, and other ingredients we believe don’t belong in a natural skincare routine. We focus on simple, recognizable ingredients that serve a purpose.
Use this text to share the answer to the question with your customers.
Many of our customers with sensitive skin love our products, because we rely on herbal infusions instead of essential oils. Herbal infusions are more effective and gentler for the skin but everyone’s skin is different. We do use essential oils in some of our soaps, body butters and face creams. We recommend checking the full ingredient list before using any product and doing a small patch test first, especially if you have particularly sensitive or reactive skin.
Because skincare products are personal-use items, we don’t accept returns. If you receive the wrong item, your order arrives damaged, or you have an issue with your purchase, please reach out to us and we’ll make it right.
It depends on what your skin is asking for. We keep our formulas simple and create each product with a specific purpose in mind. If you’re unsure where to start, reach out to us—we’re happy to help you find a routine that fits your skin. You can also visit the shop by skin concern page for suggestions. You don’t need a complicated 10-step routine to have healthy skin.
Whenever possible, we grow our own herbs right here at Willow Moon Farm using regenerative farming practices. When an ingredient can’t be grown on our farm, we carefully source it from trusted suppliers who share our commitment to quality. Our goal is to know where our ingredients come from and why they’re in each formula. Every ingriedient we use is either Certified Organic, Regeneratively produced or Certified Naturally Grown.
Always follow the directions provided with each product. Because our formulas are made with natural ingredients and without unnecessary preservatives, proper storage is important. Keep products tightly closed and store them in a cool, dry place away from direct sunlight and excessive heat.
We typically ship orders within 3–5 business days. Because our products are made in small batches here on the farm, processing times may occasionally vary during busy seasons or launches. Once your order ships, you’ll receive tracking information by email.
Use this text to share the answer to the question with your customers.
Because skincare products are personal-use items, we don’t accept returns. If you receive the wrong item, your order arrives damaged, or you have an issue with your purchase, please reach out to us and we’ll make it right.
Whenever possible, we grow our own herbs right here at Willow Moon Farm using regenerative farming practices. When an ingredient can’t be grown on our farm, we carefully source it from trusted suppliers who share our commitment to quality. Our goal is to know where our ingredients come from and why they’re in each formula. Every ingriedient we use is either Certified Organic, Regeneratively produced or Certified Naturally Grown.
We believe skincare should nourish your skin, not expose it to unnecessary ingredients. We formulate our products without synthetic fragrances, parabens, phthalates, petroleum-based ingredients, and other ingredients we believe don’t belong in a natural skincare routine. We focus on simple, recognizable ingredients that serve a purpose.
Many of our customers with sensitive skin love our products, because we rely on herbal infusions instead of essential oils. Herbal infusions are more effective and gentler for the skin but everyone’s skin is different. We do use essential oils in some of our soaps, body butters and face creams. We recommend checking the full ingredient list before using any product and doing a small patch test first, especially if you have particularly sensitive or reactive skin.
It depends on what your skin is asking for. We keep our formulas simple and create each product with a specific purpose in mind. If you’re unsure where to start, reach out to us—we’re happy to help you find a routine that fits your skin. You can also visit the shop by skin concern page for suggestions. You don’t need a complicated 10-step routine to have healthy skin.
Always follow the directions provided with each product. Because our formulas are made with natural ingredients and without unnecessary preservatives, proper storage is important. Keep products tightly closed and store them in a cool, dry place away from direct sunlight and excessive heat.
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